Update - We're looking to resume rating imports as soon as possible however, ratings continue to remain paused for the time being.
Aug 17, 11:20 EDT
Update - Apple is once again up to date in the App Store with reviews for the 16th. These previously delayed reviews are already importing through Appfigures as well.

So far reviews for today, August 17th, are not available in the App Store - we'll continue to monitor the delay.

Aug 17, 09:38 EDT
Update - In an interesting turn of events, reviews in the App Store (where we import reviews from) are not yet available for August 16th. The latest Apple reviews are from Monday, August 15th. As Apple releases reviews for the 16th we'll automatically import them for all apps.
Aug 16, 17:43 EDT
Monitoring - Review imports are running successfully where reviews for the last few days are now up to date.

Ratings are still paused for a bit longer though we should have more news on that later today.

Aug 16, 11:15 EDT
Identified - Reviews continue to be delayed however, we're working to sync reviews, although slowly, throughout the day.

In the meantime, ratings imports for both Apple and Google are paused. New ratings are not importing for the last couple of days, for some starting to the 13th.

In the next day or so, we should begin importing ratings once again and reviews syncs will return to normal, without delays.

Aug 15, 12:46 EDT
Investigating - We're investigating reports of delays with reviews for both Apple and Google. As we learn more we'll share here.
Aug 15, 11:09 EDT
Update - An update on Google's ratings breakdown by country:

While we'd expect all of Google's ratings numbers to be on a country level that is not the case. The total number of ratings is still for all countries while the average and the star-breakdown are country-specific.

Why that's an issue:

This split means that there’s no way to see how many ratings are in each country, or to show the star-breakdown by country or globally reliably within our existing ratings report because it’s based on absolute counts.

Right now, the only reliable number in the ratings report is the total number of ratings.

What happens now:

We are actively working to enhance our ratings aggregation tools to handle this new way of reporting ratings. That will allow us to bring back reporting on star-breakdown as well as report on the average rating by country.

This is a change that Google didn’t describe before rolling it out which is impacting everyone in our industry at the moment.

Dec 21, 11:24 EST
Identified - Earlier this year Google announced that in November 2021 they would be adding a country breakdown to ratings as Google ratings were always reported under one, global rating.

From what we have observed over the last couple of days, Google has begun to slowly roll out the changes for some apps. Based on these changes, some developers may see an unusual shift to their ratings starting November 18th and on.

One important note is that these changes are currently impacting the star counts, only. As it stands, the total star count remains the same across countries.

We'll continue to monitor any and all changes from Google's ratings and provide updates as they are detected.

Nov 23, 11:33 EST

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Past Incidents
Aug 18, 2022

No incidents reported today.

Aug 17, 2022

Unresolved incident: Review and rating delays.

Aug 16, 2022
Aug 15, 2022
Aug 14, 2022

No incidents reported.

Aug 13, 2022

No incidents reported.

Aug 12, 2022

No incidents reported.

Aug 11, 2022

No incidents reported.

Aug 10, 2022

No incidents reported.

Aug 9, 2022
Completed - The scheduled maintenance has been completed.
Aug 9, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 00:00 EDT
Scheduled - We will be performing some network maintenance at this time. We don't expect a significant service impact, but there may be some brief periods of connection issues, packet loss, or increased latency during the window.
Aug 2, 11:55 EDT
Aug 8, 2022

No incidents reported.

Aug 7, 2022

No incidents reported.

Aug 6, 2022

No incidents reported.

Aug 5, 2022

No incidents reported.

Aug 4, 2022

No incidents reported.