Update - Reviews and ratings from Google continue to import as expected!
May 20, 17:04 EDT
Monitoring - Good news! We've managed to restore review and ratings syncs which kicked off earlier today. We'll continue to monitor syncs to ensure our workaround is stable over the next couple of days.
May 19, 11:49 EDT
Update - Importing reviews and ratings continues to be paused for Google products. We are looking to resume imports as soon as possible and will share any new updates when possible.
May 18, 10:48 EDT
Identified - We've identified an issue impacting the import for reviews and ratings for Google apps. We'll be working as quickly as possible to bring both back up to speed.
May 17, 17:37 EDT
Update - We are continuing to look for alternative routes to get ranks outside of the top 200. Ranks are limited to the top 200 results across all categories and countries, for now.
May 20, 17:04 EDT
Update - We continue to investigate work arounds to restore ranks outside of the top 200 from Google. Any new updates we'll share with you here.
May 19, 12:06 EDT
Monitoring - Based on a change from Google we're now importing the top 200 ranks for all countries + categories. We're continuing to investigate workarounds to continue importing additional ranks.
May 17, 20:43 EDT
Identified - We're continuing to work through this one and are looking to have ranks for Google updating again as soon as possible.
May 17, 12:15 EDT
Investigating - We're investigating an issue impacting the collection of Google ranks for a handful of countries + categories, beginning at 8am EST.
May 17, 10:46 EDT
Update - An update on Google's ratings breakdown by country:

While we'd expect all of Google's ratings numbers to be on a country level that is not the case. The total number of ratings is still for all countries while the average and the star-breakdown are country-specific.

Why that's an issue:

This split means that there’s no way to see how many ratings are in each country, or to show the star-breakdown by country or globally reliably within our existing ratings report because it’s based on absolute counts.

Right now, the only reliable number in the ratings report is the total number of ratings.

What happens now:

We are actively working to enhance our ratings aggregation tools to handle this new way of reporting ratings. That will allow us to bring back reporting on star-breakdown as well as report on the average rating by country.

This is a change that Google didn’t describe before rolling it out which is impacting everyone in our industry at the moment.

Dec 21, 11:24 EST
Identified - Earlier this year Google announced that in November 2021 they would be adding a country breakdown to ratings as Google ratings were always reported under one, global rating.

From what we have observed over the last couple of days, Google has begun to slowly roll out the changes for some apps. Based on these changes, some developers may see an unusual shift to their ratings starting November 18th and on.

One important note is that these changes are currently impacting the star counts, only. As it stands, the total star count remains the same across countries.

We'll continue to monitor any and all changes from Google's ratings and provide updates as they are detected.

Nov 23, 11:33 EST

About This Site

Getting data and making it useful requires a lot of different services and integrations. This page shows the status of each one of our products, integrations, and services. If you have any questions please contact us directly.

Platform Operational
Analytics Operational
90 days ago
99.92 % uptime
ASO Operational
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90 days ago
99.92 % uptime
API Operational
90 days ago
99.92 % uptime
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Google Play Degraded Performance
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Ranks Degraded Performance
Reviews Operational
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Degraded Performance
Partial Outage
Major Outage
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
May 22, 2022

No incidents reported today.

May 21, 2022

No incidents reported.

May 20, 2022

Unresolved incidents: Issues Importing Google Reviews and Ratings, Google Play Ranks.

May 19, 2022
May 18, 2022
May 17, 2022
May 16, 2022

No incidents reported.

May 15, 2022

No incidents reported.

May 14, 2022
Resolved - Everything is looking good. If you're still experiencing any issues please contact us directly.
May 14, 19:53 EDT
Monitoring - Things are clearing up, again, and everyone should now be able to access the site and API as expected. We're keeping this incident open while we verify that's the case for everyone.
May 14, 15:07 EDT
Investigating - We're investigating remnants of an earlier issue that's still preventing some users from being able to access the site and API.
May 14, 13:42 EDT
Resolved - This issue has been resolved. We will continue to monitor the platform; please contact support@appfigures.com if you have any questions or are still experiencing connection issues.
May 14, 13:20 EDT
Investigating - We are investigating an issue causing most requests to the site and API to fail. This is also affecting our background data collection and syncing. We will update this incident when we have more details.
May 14, 11:49 EDT
May 13, 2022

No incidents reported.

May 12, 2022

No incidents reported.

May 11, 2022

No incidents reported.

May 10, 2022

No incidents reported.

May 9, 2022
Resolved - Google's reports have caught up and are now available up to and including May 6th. As Google works with a standard delay of two to three days, the current availability of reports are within the known period so we're resolving this one.

Reach out to support for a closer look if your reports are not yet available up to the 6th.

May 9, 08:45 EDT
Update - Google released additional reports for May, with data for free apps now available up to and including May 3rd. We'll be syncing for all available accounts to bring in recent days.
May 6, 17:33 EDT
Update - Google released a new batch of reports where data is now available for all of April. May is still behind with reports, for free app downloads, as those continue to be delayed.

We'll continue to monitor until May reports are released!

May 6, 09:17 EDT
Update - Reports from Google remain delayed, where the latest report available still stands at April 20th. We continue to monitor the delay from Google and hope reports for following days will be released soon. As always, we'll import reports as soon as they are detected.
May 3, 09:48 EDT
Update - Google delays continue with reports, for free apps, as the latest report available for importing remains at April 20th. As soon as additional reports are released we will import for all.
Apr 29, 08:15 EDT
Update - Reports after the 20th are still delayed from Google. We'll continue to keep an eye on the growing delay until additional reports are released.
Apr 27, 17:53 EDT
Monitoring - Google's reports for free apps/products are delayed after the 20th of April. While Google tends to release these reports with a usual two to three day delay, this current delay of five days is longer than expected so we wanted to share the news.

As soon as Google releases any reports after the 20th we'll automatically import those for all accounts.

Apr 26, 12:38 EDT
May 8, 2022

No incidents reported.