Errors Syncing with Facebook/META

Incident Report for Appfigures

Resolved

Importing continues to run smoothly for all FAN accounts.

Posted Dec 18, 2023 - 19:07 EST

Monitoring

We rolled out a fix and syncs are running automatically again. We'll monitor for a bit longer to ensure all FAN imports remain stable.

Posted Dec 18, 2023 - 16:16 EST

Update

We continue to work on a fix for slowness/errors with importing FAN data. Manual syncs will continue to run successfully.

Posted Dec 18, 2023 - 16:06 EST

Identified

We've identified the root cause and are working to push out a fix as quickly as possible.

Posted Dec 18, 2023 - 13:18 EST

Investigating

We're investigating errors with automatic FAN/META ads imports. Manual syncs are working well in the meantime.

Posted Dec 18, 2023 - 12:56 EST

This incident affected: Facebook Audience.